August Meetup with Lloyds Banking Group
🚨 Calling all design leaders and changemakers - this one’s for you.
Join us on 28th August for an evening of insight, inspiration and connection at the Natter Manchester Event, proudly supported by Lloyds.
Following the success of our last visit to Lloyds, we’re excited to return with another chance to dive deeper into what’s happening in experience design at Lloyds. From crafting experience-led brands to shaping the future of conversational banking, you’ll have the opportunity to connect directly with Lloyds designers and the leadership team and ask your burning questions during a fireside chat.
Whether you're already leading teams or growing into leadership, this is an opportunity to connect with peers, exchange ideas and discover how design is evolving inside one of the UK’s biggest organisations.
🗓️ Event Agenda
📍 Location: Lloyds Banking Group, 6th Floor Westminster House, 11 Portland Street, Manchester, M1 3HU
🍕 6.00pm – Pizza & drinks
🎤 6.30pm – Welcome from Mark Beckhelling & Gemma Daley
⚡ 6.40pm – Lightning Talk 1: Building an experience operating system with Ted Winder
🤖 7.00pm – Lightning Talk 2: The power of UX in conversational AI with Lorraine Burrell & Adam Williams
🔥 7.30pm – Fireside Panel: Gemma Daley + Design Leads (audience-led questions)
👋 8.00pm – Close
🍻 8.30pm – Drinks with the Natter and Lloyds team
👉 Spots are limited—don’t miss out.
Talk 1 - Building an experience operating system
Ted Winder – Transformation Lead
Experience-led brands aren’t defined by how they look — they’re defined by how they feel. Customers now expect interactions that are more seamless, more intelligent and more orchestrated across every touchpoint. But how do you scale this approach across an organisation with 22 million digital users, 65,000 colleagues and 450 designers? Discover how Lloyds is building an ‘experience operating system’ to systemise and scale our transformation across everything we do.
Talk 2 - The power of UX in conversational AI
Lorraine Burrell – Conversation Banking Lead
Adam Williams – Head of Design, Consumer Servicing & Engagement
In this session, the Lloyds Banking Group team will share how they introduced and matured an enterprise conversation design practice – transforming their virtual assistant into a primary digital channel for customer engagement. You’ll take away practical insights into scaling a design team with purpose, strategies for demonstrating the business value of design, and real-world examples of how a focus on outcomes over output is key to successful task automation.
Panellists
Gemma Daley – Consumer Design Director
Phil Bonhard – Head of Design, Homes
Steph Aldous – Head of Design, Consumer Lending
Mark Beckhelling – Head of Design, Colleague Experience
Panel Host
Helen DeVine – Research Lead, Colleague Experience
